Early in March, several
AQuA staff and members embarked on an exciting study trip to the Netherlands,
to learn more about the Buurtzorg health and care system.
Throughout the week,
they’ll be sharing their learning and experiences of the trip in a series of
blogs. Our latest learning comes from Wendy Lewis, AQuA’s Whole System Flow Lead.
Well reflecting
on a great three days where we really got under the skin of this Buurtzorg
thing - it really is as good as the hype, in fact it might be better!
From the
welcome we received, the honest responses and challenges to our questions to
the bikes, strange contraptions for putting TED stockings on and the
inspirational speakers, this has been a really stimulating and heart-warming
learning experience.
As the final
group discussion took place this morning, I noted the key issues we’re really
wrestling with:
- What's the compelling narrative we need to create that will get this work across the start line? WE get it now, how do we help THEM get it?
- How do we create the space for self-led teams without actively seeking the obstacles and obstructors that we foresee we’ll have to overcome?
- Can we achieve our organisations' expectations of Buurtzorg by using a too tentative approach to testing or implementing?
- Matthias van Alphen talked about how ridiculous it would be to describe someone as 'a little bit pregnant', or a little bit autonomous... Can we agree to approach this properly where self-led means self-led?
Finally, a
perspective from Brendan from his experience, instead of the usual discussion
if how we adapt the Buurtzorg way to our systems, we need to approach it
differently:
- How do we change the context to fit the Buurtzorg model?
- Can we adopt the principles within the context we work without compromising the model?
Some
questions to ponder as we return home and prepare for module three in May!
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